We at Sublime factory work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please raise a query from my orders window for an appropriate resolution
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product and discarding packaging, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
Please follow these steps to claim Replacement/Refund without any hiccups
Login to your sublime account and register your from my orders page within 48 hours of delivery.
Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
1908 EVENTURES PVT LTD NO:9 DAVIDSON STREET NEAR CHINTHAMANI SUPER MARKET , BROADWAY, CHENNAI-600101
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 250 in form of a Sublime Rewards.
Send an email to firstname.lastname@example.org with a scanned copy of courier charges receipt, please mention the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.
Do you provide a pick up from the doorstep in case I want to return a product? We will not be able to provide pickup from your doorstep, however in case of heavy goods (in terms of weight/size) or the City from which it has to be picked up, we may consider picking the product. This decision is solely at the discretion of the company/designated authorities. For any of the products sent by you, we will refund the courier charges up to Rs 250 in form of a Sublime Rewards.
What is the return procedure if I have received a wrong product? In case if you have received a wrong product from our side then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.
The return process would remain the same. Please register your complain within 24 Hrs of delivery along with along with photographs of the damage product and packaging. Photographs of the damage product and packaging and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.
Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 7-8 business days of receipt of the product.
In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.
In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.
We will refund the courier charges at a flat rate of INR 250/- or actual (whichever is lesser) in the form of a Sublime rewards which can be redeemed on our website in future. This would be processed within 5-7 business days after we have received the above mentioned address along with the Email with the Courier Receipt attached.
It would remain the same as paid by you to Sublime Factory while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.
Only the Product amount would be refunded as we do not refund the shipping charges paid by you. Please note that the charges you pay for the courier while returning the product will be paid as a Sublime rewards as per our policy.